Refund policy

For hygiene reasons, we do not accept refunds on our products. This policy is in line with the regulations that allow businesses to refuse returns on items that cannot be resold for hygiene reasons.

If you have received an incorrect or damaged item, you are advised to contact us within 14 days of delivery. Please reach out to us through the designated contact method provided on our website.

Before initiating a return, it is essential to ensure that your item(s) are eligible for return. We recommend contacting us first to confirm eligibility. This step is crucial to avoid any misunderstandings regarding the return process.

If your return request is approved, we will be happy to provide a full refund or exchange. In the case of exchanges, it is important to note that the shipping of exchange items will be conducted free of charge, as per our commitment to customer satisfaction.